Questions and answers
Short answers about export certification, pet travel and home visits. Can't find yours? Ask on WhatsApp.
About the vet
Are you a qualified vet?
Yes. Roxana is a veterinary surgeon and an Official Veterinarian (OV). The practice is registered with the RCVS.
What is an Official Veterinarian?
A vet authorised by the UK government to sign official certificates, such as export health certificates and animal health certificates for pet travel.
Will I deal with the same person?
Yes. Roxana replies to messages, does the visits and signs the certificates herself.
Export and pet travel
Which countries can you certify exports to?
Countries all over the world. Each country has its own certificate and rules, so tell us the destination first.
Do you work with pet shippers?
Yes. Most of our pet export work is for pet shippers around Heathrow and Gatwick.
Do you certify pet food and animal products?
Yes, for manufacturers and factories exporting products of animal origin, including pet food.
How long before travel can an AHC be issued?
GOV.UK says no more than 10 days before you arrive in the EU or Northern Ireland.
Where are the official rules?
On GOV.UK: taking your pet abroad, getting an animal health certificate and exporting animals and animal products. We link to them on each service page.
Home visits
Which animals do you see?
Dogs, cats and small pets.
Which days do you visit?
Monday to Friday, by appointment, mostly towards the end of the week.
Do you do emergencies or weekends?
No. In an emergency, call your nearest emergency vet clinic straight away.
How much does it cost?
It depends on what you need. We tell you the cost before anything is booked.
Which areas do you cover?
From Brighton through Sussex and Surrey to West London and Wembley, including the areas around Gatwick and Heathrow.
Official rules: taking your pet abroad, animal health certificates, export health certificates (GOV.UK).
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